PORTLAND, Ore. — The Portland Street Response (PSR) program has expanded its services to provide greater support for individuals experiencing mental and behavioral health crises. The new policies, which took effect on March 6, enhance the program’s ability to assist at-risk individuals by increasing access to critical resources and strengthening collaboration with emergency services.
The city-run initiative, which dispatches unarmed response teams for non-life-threatening emergencies, can now transport individuals to essential services, enter certain public spaces, and coordinate efforts with police officers and firefighters when needed.
Expanding Access to Critical Services
Mayor Wilson praised the program’s success since its 2021 launch, calling it a vital part of the city’s crisis response system. “Portland Street Response is a success story, and expanding its capabilities was a key campaign promise,” Wilson said. “These new policies empower our dedicated PSR teams to shuttle at-risk individuals to services including lifesaving shelter, recovery services, and day centers.”
With these new measures, PSR responders will now be able to transport individuals to various facilities such as Temporary Alternative Shelter Sites, addiction treatment centers, and food pantries. Additionally, they will be allowed to enter public places, including government building lobbies and private businesses during regular hours, ensuring quicker access to those in need.
Strengthening Collaboration with Emergency Services
PSR will also be further integrated into the city’s first responder system, allowing for joint responses with police and fire departments when necessary.
PSR Interim Program Manager April Roa acknowledged the community’s overwhelming support, emphasizing the importance of the program’s expansion. “We are humbled by the overwhelming support of the community and our first response partners in addressing PSR’s needs,” Roa said. “These policies improve the system as a whole and provide PSR more access to clients and streamlined care for individuals experiencing non-life-threatening crises.”
As Portland Street Response continues to evolve, the program’s expanded role is expected to enhance care, improve crisis intervention, and strengthen public safety efforts throughout the city.
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