COLUMBUS, Ohio (WCMH) — A vital lifeline for those grappling with mental health challenges and addiction has reopened its doors in west Columbus after undergoing renovations.
Netcare Access’ Miles House, a short-term residential treatment facility, has been a cornerstone of support for central Ohio residents for nearly five decades. Following a brief closure for upgrades, it is once again ready to serve clients in need.
“For me, it felt like being stuck in a choppy ocean during a storm,” said Carl Millender, a former Miles House resident, describing his struggle with mental health and life circumstances.
Earlier this year, Millender faced profound challenges after losing both his business and his home.
“I was depressed and ended up in a bad state,” he shared.
Adrift and seeking stability, Millender moved seven times in April before finding a lifeline at Netcare Access in Columbus.
“I’ve found that most people love it when they come through our doors,” said Florence Arinaitwe, a team lead at Miles House.
Arinaitwe, who has dedicated nearly a decade to Miles House, is passionate about helping individuals like Millender navigate their recovery journey. The facility provides a haven for clients dealing with mental health and potential substance abuse issues.
“She really helped me get set up with programs like SNAP, find housing, and get established here,” Millender said of Arinaitwe’s support.
Located in the Hilltop neighborhood on Columbus’ west side, Miles House has offered a safe space for clients to manage symptoms, cope with stress, and work toward recovery for 45 years.
The program emphasizes both individual and group therapy to foster resilience and community.
“We do one-on-one counseling focused on coping skills, managing depression, and addressing mental health symptoms,” Arinaitwe explained.
Group sessions also play a critical role.
“Not everyone has the same struggles, but it’s inspiring to see others not only face their challenges but overcome them,” Millender said.
The facility now features four bedrooms accommodating nine clients, as well as newly renovated common areas, bathrooms, and a kitchen.
Arinaitwe expressed her excitement about the reopening.
“We can’t stop smiling,” she said. “When we help clients get back on their feet, they send thank-you cards and messages. Sometimes, they even stop by to say hello.”
Millender, reflecting on his progress since April, described the transformation as profound.
“I’m starting to stabilize, building savings, and I now have stable housing,” he said.
Miles House has provided him with a foundation of hope and recovery.
“There’s always hope,” Millender added. “The phrase I heard is ‘hope springs eternal,’ and Miles House has certainly been a spring of hope for me.”
Clients typically come to Miles House through referrals from Netcare’s Crisis Stabilization Unit or local hospitals, ensuring a seamless transition to this supportive environment.
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