A dedicated team in Redlands Coast is making significant strides in supporting community members facing mental health crises. With a mission to create a calm, welcoming environment, the team offers a vital alternative to the traditional, often overwhelming, Emergency Department.
The Bayside Crisis Support Space (CSS) has reached a significant milestone, with over 1,500 individuals seeking help since its opening in June 2024. The space is designed to provide a soothing atmosphere, offering a much-needed refuge for those experiencing mental health distress.
Clinical Nurse Consultant Charles Philips, who oversees the service, emphasized the importance of combining peer support with clinical care. “We provide a calm, low-stimulus environment where individuals can seek help during moments of crisis instead of going to the Emergency Department,” Philips explained. “Our aim is to ensure people have a safe, welcoming space to turn to during their most vulnerable times.”
Peer Support Workers Darryl Henwood and Michael Roennfeldt are integral parts of the team. Henwood describes his role as listening non-judgmentally and sharing his own experiences to help people work through their challenges. Roennfeldt adds that mental health is often affected by daily stress, and the Crisis Support Space offers a unique opportunity to “hit ‘pause’” and find support during difficult times. “Our care helps people better understand themselves and can have a lasting positive impact,” he said.
The service operates from Wednesday to Sunday from 2:30 p.m. to 9:00 p.m. It is available to individuals referred by Redland Hospital’s Emergency Department and other mental health teams. To ensure accessibility, telehealth support is also offered for residents of Southern Moreton Bay Islands and those facing transport challenges.
This initiative continues to provide essential support for people in need, offering a safe space where mental wellness can be nurtured.
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